Duke Energy assessing damage and beginning restoration after strong storm cuts power for about 100,000 customers across the Cincinnati region and Northern Kentucky | Duke Energy


  • Additional crews from Duke Energy’s Indiana service territory will travel Thursday morning to help speed the restoration process

CINCINNATI – Duke Energy is assessing damage and restoring power after a powerful storm knocked out power to approximately 100,000 customers in southwest Ohio and Northern Kentucky Wednesday afternoon.

Crews will work overnight to continue the restoration process for the nearly 95,000 customers who remain without power as of 8 pm

Storm-related damage is extensive with a number of trees and branches on power lines and broken power poles. The areas most impacted include Clermont and Hamilton counties in Ohio and Campbell and Kenton counties in Kentucky.

Tomorrow, additional workers from the company’s Indiana service territory will join local crews to speed power restoration. The company is setting up a staging area for crews to help facilitate restoration efforts.

Power restoration process

In addition to making repairs, Duke Energy crews are surveying the extent of damage. Damage assessment is an important part of the power restoration process as it helps determine where the company will deploy its workers, equipment and other resources.

Duke Energy focuses on restoring power in a sequence that enables power restoration to public health and safety facilities and to the greatest number of customers as safely and quickly as possible. Click here for information on how Duke Energy restores power.

Important safety tips

Duke Energy urges customers to avoid all downed power lines and assume they are energized. Downed lines should be reported to 800.543.5599.

If a power line falls across a car that you’re in, stay in the car. If you MUST get out of the car due to an immediate life-threatening situation, do your best to jump clear of the car and land on both feet. Be sure that no part of your body is touching the car when your feet touch the ground.

More tips on what to do before, during and after a storm can be found at duke-energy.com/safety-and-preparedness/storm-safety.

How to report power reviews

Customers who experience a power outage can report using any of the following methods:

  • Use the Duke Energy mobile app (download the Duke Energy App on your smartphone via Apple Store or Google Play).
  • Text OUT to 57801 (standard text and data charges may apply).
  • Call Duke Energy’s automated outage reporting system at 800.543.5599.

Keeping customers informed

Duke Energy will provide estimated power restoration times for specific counties – once those estimates have been determined – at duke-energy.com/outages/current-outages.

Customers who are registered for Duke Energy text alerts will receive a text once an estimated restoration time is established for their location. (Sign up to receive outage alerts.)

Duke Energy Ohio/Kentucky

Duke Energy Ohio/Kentucky, a subsidiary of Duke Energy, provides electric service to 880,000 residential, commercial and industrial customers in a 3,000-square-mile service area, and natural gas service to 550,000 customers in a 2,650-square-mile service area, in Ohio and Kentucky.

Duke Energy (NYSE: DUK), a Fortune 150 company headquartered in Charlotte, NC, is one of America’s largest energy holding company. Its electric utilities serve 8.2 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and collectively own 50,000 megawatts of energy capacity. Its natural gas unit serves 1.6 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky. The company employs 28,000 people.

Duke Energy is executing an aggressive clean energy transition to achieve its goals of net-zero methane emissions from its natural gas business and at least a 50% carbon reduction from electric generation by 2030 and net-zero carbon emissions by 2050. The 2050 net- zero goals also include Scope 2 and certain Scope 3 emissions. In addition, the company is investing in major electric grid enhancements and energy storage, and exploring zero-emission power generation technologies such as hydrogen and advanced nuclear.

Duke Energy was named to Fortune’s 2022 “World’s Most Admired Companies” list and Forbes’ “America’s Best Employers” list. More information is available at duke-energy.com. The Duke Energy News Center contains news releases, fact sheets, photos and videos. Duke Energy’s illumination features stories about people, innovations, community topics and environmental issues. Follow Duke Energy on TwitterLinkedIn, Instagram and Facebook.

Contact: Sally Thelen
Office: 513.287.2432
24-Hour: 800,559.3853
Twitter: @DE_SallyT

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