Centrelink communications ‘like an alien language’ for Australians of migrant backgrounds

A mistake that left behind a debt of tens of thousands of dollars — that’s how Andrea Peel, a 40-year-old migrant from South Africa now living in Sydney, describes her experience with Centrelink. Key points: Australians from migrant backgrounds are frustrated with confusing correspondence with Centrelink Some are paying back debts they don’t fully understand …

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